FAQs Home » FAQs Frequently Asked questions (FAQ) What does Tholakala Track and Tracing do? We assist clients with tracing unclaimed benefits and provide claims administration support. Do you guarantee that benefits will be found? No. We use reasonable efforts to conduct tracing enquiries, but we cannot guarantee that benefits exist or will be payable. Are consultations confidential? Yes. Client information is treated as confidential and managed in accordance with POPIA. Do you provide legal advice? No. Legal advice and representation are provided by independent partner attorneys where referrals are made. How are your fees charged? Fees are discussed and agreed with the client before services are rendered. How long does the tracing process take? Time frames vary depending on the institution involved and the availability of records. Still have questions? We're here to help. WHATSAPP US